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What is Branding and why does your company need it?

Since its emergence, marketing has gone through phases that revolve around three major disciplines: product, customer and brand management.

In this last aspect, one of the items that stands out the most is the visual identity, in which we relate the term brand to a logo, colors and symbols. However, its real meaning goes further.

See too: Better understand the difference between Target Audience and Persona

In reality, brand is the whole set of experiences and feelings that the consumer has experienced and created from your company, from his first impression, to what he saw and heard about it.

That is, everything that the individual experiences, added to the social, cultural and economic contexts, forms what we call a brand.

With the emergence of Branding, the main objective of brands that are attentive to marketing trends is to ensure that these experiences are positive, since it is the process of managing a brand, which includes everything from planning, going through structuring, to promoting it.

Positive experiences, the quality of its products and services, as well as customers' identification with its values will define whether or not the brand will become a market leader like Apple, Nike and Coca-Cola have become.

Read too: How Digital Marketing can help overcome the crisis

From the practice of Branding it is possible to keep employees motivated, take care of the image and reputation of a brand, adapt its positioning and bring more and more visibility. Within this process there are some terms that need to be created and managed:

  1. Brand identity;
  2. Brand platform;
  3. Brand architecture;
  4. Brand extensions;
  5. Employer Branding;
  6. Brand perception;
  7. Brand consistency.

from the Branding, a brand can positively impact people's lives, without it, it's just names, and names don't sell, don't connect and don't relate to the public.

Read too: Content Marketing: understand why it is a relationship strategy.

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Local marketing: check out some tips that can help your business

According to data from the consultancy Empresômetro released in February 2019, at least 13.5 million companies are classified as small in Brazil, which represents 70% of national enterprises. Among these millions are local initiatives dedicated to providing services and products to certain neighborhoods and regions. Faced with a reality in which consumers use digital channels to find somewhere that meets their respective needs, investing in local marketing can make a big difference.

Read too: Digital Marketing: 10 trends your brand should pay attention to in 2020

With that, one of the tools that can most help to put the brand name in evidence in the region is the Google My Business. With this feature – in which companies appear in a box on the first page of the search engine – the result related to your company happens through geolocation and can be accompanied by images, addresses, customer reviews, thus arousing interest in new people.

Also optimize your results on Google with SEO

When knowing the name of the company, one of the things that the user can do is search for a possible website of the brand. In this context, it is beneficial to meet some requirements, such as having a special layout for mobile devices, adopting SEO (Search Engine Optimization) strategies, in addition to inserting a map with your location, phone number and WhatsApp contact link. Everything for the person to have at hand what he needs to contact your service immediately.

Read too: Learn why it is important to invest in a Digital Marketing strategy, such as SEO

In addition to a good position on Google, the local business can also invest in specific content for Instagram and the Facebook page. On these platforms, it is possible to periodically post the services provided, the news, in addition to building a closer bond with customers, demonstrating that it is open to dialogue with people in the region, whether clarifying doubts or thanking for a compliment.

Local marketing in times of crisis

Currently, in the midst of the coronavirus pandemic, major brands and digital influencers have mobilized to encourage preference for local businesses, which, among companies, are the ones that have suffered the most from the impacts of the quarantine. With this, local marketing can be very useful in expanding the famous word of mouth and making the brand name reach more people.

Read too: How Digital Marketing can help overcome the crisis

In addition, adapting the product portfolio, offering promotions and disclosing these news on social networks are often interesting ways to attract and retain customers. However, adopting a good tone is as important as the publications themselves. Therefore, having a communication agency can be essential to help your business in these times and gain credibility in the region.

Read too: Practical and dynamic: see how to use Whatsapp Business and optimize your company communication

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Practical and dynamic: see how to use WhatsApp Business and optimize your company's communication

This Wednesday (12), WhatsApp announced that it reached the mark of 2 billion users worldwide. However, the platform's high volume of membership is not just an international phenomenon. In 2018, the Folha de S.Paulo released a number indicating that Brazil had at least 120 million active users. Based on this reality, which has changed the way of communicating in recent years, many companies have seen the application as an opportunity to better communicate with the public. Although it was launched two years ago in Brazil, many still wonder how to use WhatsApp Business and what are its advantages. Check out our content today and understand.

Read too: Find out about the changes to Facebook Messenger that will take effect from March onwards for business pages

Just like the conventional version of the application, when opening WhatsApp Business for the first time it will be necessary to inform the mobile number that you want to use to manage the new profile. With this, the user can easily choose a separate chip, to make the complete separation of the personal account from the professional one.

After that, it is necessary configure the information for this new profile, which includes the name of the business that will appear to customers and the selection of the category it belongs to (automotive, entertainment, beauty, spa and salon, among others). Thus, WhatsApp Business will be ready to be used.

How to use WhatsApp Business? Platform offers more refined functions

When entering the menu Company adjustments, the user can find functions that help even more, such as the possibility of creating a product catalog with description, price and image. Already in the option Hang tags, it is possible to manage the status of each customer, using markers such as “order completed” or “payment pending”.

Another very useful option is generating a short WhatsApp Business URL to place on your website. When clicking on it, the customer is automatically directed to the platform's conversation window, thus not needing to add the company's contact number on the cell phone to then make contact.

More improved response time

As an important customer service tool (SAC), it is essential to respond within a reasonable time, so that the customer does not feel ignored. In this way, the professional profile can standardize a greeting or absence message, which can be sent even outside office hours.

In addition, there is also the option to formulate quick responses, which can be sent through simple shortcuts on the screen. Thus, it is possible to answer in a very practical way the price of a service or inform the opening hours of the establishment, for example.

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Learn why it is important to invest in a digital marketing strategy, such as SEO

Placing and maintaining a company in the market and competitively are not easy tasks. Regardless of the size, you should think about the business plan that contains elements such as initial investment, market research, hiring staff, purchasing equipment and marketing planning. In other words, solving countless items to establish itself as an institution.

However, it is also necessary to pay attention to another issue: how to relate and communicate with this market, in addition to the traditional 'word of mouth'? Digital marketing and content marketing are the answer. While the first concept is a set of strategic actions to attract, retain and build customer loyalty through online platforms (websites, blogs, social networks, etc.), to communicate directly and horizontally with the public, as an issuer that transmits and receives feedback, content marketing enters in a complementary way to feed this dialogue in an interesting, relevant and useful way.

Faced with this proposal, many companies adopt and have been adopting these strategies in the contemporary scenario. To give you an idea, a recent survey pointed out that 73% of Brazilian businesses already rely on content marketing for customer acquisition and 61.8% of those that do not use it yet intend to adopt it soon.

Another released balance that dialogues with these data is a study published by Google that estimates that searches on search engines are responsible for 80% of the initial traffic of web browsing. The same survey also points out that, daily, more than 3.5 billion searches are carried out on the platform, which annually results in more than 2 trillion searches, thus making Google a great window for attracting new customers and stakeholders who want to learn about a new product or service provider.

However, it is enough to be a Google user to know that a link positioned after the first page is rarely chosen to click on. And this is precisely where Search Engine Optimization (SEO) comes in, which can be used as a powerful digital marketing strategy.

Briefly, SEO can be defined as a set of techniques applied to written content that will meet search engine algorithms, placing the text link in the top positions on Google in an organic way, that is, without investment in ads and publicity. pay. And, when added to all those brand responsibilities mentioned in the first paragraph, this becomes a task that requires just as much detail.

Why rely on agencies specialized in this digital marketing strategy?

If the entrepreneur's area of expertise is not content production or digital marketing, the application of SEO techniques can become an exhausting task and disconnected from their daily work routine, as it demands another professional investment. In other words, the extra financial resource that could be used to directly benefit the closing of new partnerships and customer service ends up being used to supply the demand of another area.

It is at this point that the choice to outsource the use of this strategy weighs in the balance and takes on an interesting tone. By relying on communication agencies specialized in SEO techniques, the entrepreneur can dedicate himself completely to his clients and be unconcerned with that problem pointed out at the beginning of the article: how to relate and communicate with the market, in addition to the traditional 'word of mouth' mouth'.

Results of companies that have relied on SEO as a digital marketing strategy

One of Alliance Comunicação's clients is the e-commerce Laranjas Online, a company that adopts the concept farm to table, thus taking care of the entire process of production and delivery of fresh oranges. With Alliance for about four years, the company has been investing in content marketing by creating articles that follow the SEO strategy for its blog.

The large volume of production, in addition to other market strategies, resulted in more than half a million Google impressions of Laranjas Online, between June and September 2019 alone. Which means that, in this three-month period, search for a term related to one of the topics posted on Laranjas, 500,000 times one of its links appeared to a user on the search engine, which resulted in around 30,000 organic hits.

The strategy is also interesting for companies that have a more specific niche, such as Inovar Ambiental, which specializes in industrial waste treatment. In one quarter, content marketing combined with other strategies resulted in a total of 136,000 impressions on Google's website and more than 7,000 clicks on the institution's website.

After all, what are the benefits of SEO for my business?

According to SEO Trends, one of the largest sources of data on the subject, companies that invest in the strategy and conquer a space on the first page of Google get 13 times more visitors and five times more customers compared to those that do not use SEO.

It is a fact that, depending on the company's area of activity, improving ranking on Google is a task that takes time and constant production of content based on search engine algorithms. However, it can be said that the benefits obtained with SEO are extremely important for a context in which digital has a vast influence on society's routine and search tools are used to find professionals who meet certain needs, however specific they may be. be.

Conquering new customers must be strategically thought out and take into account the increased visibility of your business. These elements bring more credibility to your company and, therefore, strengthen the brand in the niche. In this way, it is possible to raise the levels of collection, which means more capital to: improve yourself professionally, increase the remuneration of the employees who are with you on a daily basis, buy new technologies and a more strategic positioning in the face of the competition.

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Why should companies dedicate energy to their Sustainability Reports?

The theme “sustainability” is very recent for our society. The first world conference on the environment was only held in the 1970s, shortly after we received the first images of the Earth – coming from space, after the launch of the mission that took us to the moon -, and we came across what we were doing with she. 

Eco 92 was the first time that we actually heard about “sustainable development”. Since then, we have evolved a lot in this respect, although not satisfactorily in its entirety. We discovered that this development involves other practices, such as economic, social and not just environmental – the famous triple bottom line

People are more aware. They are growing more aware of how and at what cost companies produce. According to a study How to speak Z, 92% of Gen Z youth care about social and environmental causes. Among Millennials – Generation Y – this percentage is 87%.

Given this scenario, with the social, environmental and economic challenges faced by companies today, sustainability management must be a priority in business strategies in any segment. This means that it is not enough just to have initiatives in favor of causes, it is necessary to have sustainability in management, decisions and day-to-day attitudes.

This is where the Sustainability Report comes in. While originally seen as a way to build trust and enhance reputation, it is now truly a strategic tool used to support sustainable decision-making processes, drive organizational development, achieve better performance, engage stakeholders and attract investments. 

But what is the Sustainability Report?

Briefly, the report is a document where companies gather information with the aim of measuring and disclosing all the environmental, economic and social impacts that their activities generate. It is the main tool that companies have to present their performance to society. 

This report tends to be very favorable to organizations. In addition to contributing to improving the public's image of the brand, it is an important starting point for self-knowledge, helping the company to detect positive and negative points in its management. And it all starts with the development of the Materiality Matrix.

What is the Materiality Matrix?

Materiality is an accounting principle that was adapted by the sustainability area to identify non-financial aspects that are relevant to the company. It consists of the organization's knowledge process of the most relevant subjects for it according to the business strategy and the perception of impacts of the public with whom it relates: the stakeholders.

It is estimated that 80% of a company's market value results from intangible assets such as reputation, image, brand recognition, relationships, customer loyalty, innovation capacity, transparency and corporate governance, brands and patents and policies. 

The objective of the materiality analysis is to identify which environmental, social and governance aspects protect and add value to the business. In addition to providing the basis for the reporting process, this study can be an important tool for prioritizing actions and integrating sustainability practices into the companies' strategy and management. 

What are the most used indicators and guidelines?

A common question in the corporate environment is which indicator is most suitable for each company. In general, all reporting tools have the main purpose of transparently communicating the actions, commitments and goals adopted. The main difference between them is in the structure, considering that in each one there are rules guided by different organizations, such as: IIRC, GRI, CDP, SASB, ETHOS, IBASE.

Sustainability Report (RS) – Focused on publishing practices and actions related to the main impacts of the company, based on the pillars of the triple bottom line, environmental, social and economic. It also addresses issues that are a priority not only for the company, but also for its stakeholders.

Social Balance (BS) – The main objective is to communicate the practices of a company in the context of Social Responsibility, with a variable structure based on the themes adopted by the company.

Integrated Report (IR) – The main feature is the emphasis on integrating information in a concise way, with a very strategic and future-oriented focus. 

Benefits obtained with the issuance of the Sustainability Report

  • It improves the management of socio-environmental risks by the organization and by society;
  • Allows better definition of strategies related to sustainability in the economic, social and environmental spheres;
  • It improves dialogue between the organization and stakeholders, contributing to the generation of common solutions;
  • Integrates organizational departments promoting strategic alignment;
  • Provides greater transparency between the company, partners and society.

Even though the Sustainability Report is not a legal requirement, it is advisable that all companies, regardless of their size, issue it annually. This brings transparency to their activities, as well as underscores their commitment to their consumers and society.

In short, the Report is indeed an important communication and management tool!

To paraphrase Neil Armstrong, the Sustainability Report is a step for the company, but a giant leap for humanity.