People are interacting more and more on digital channels and, in this new reality, good service in the online environment is fundamental. You can't leave your audience unanswered, can you?
SAC 2.0 is the customer service on the internet, through social networks, e-mail and website. In the age of information and connectivity, having this channel well structured is essential for good brand positioning, customer conversion and sales, and even solving issues with people who may have had a negative experience. The way your company interacts with customers in this digital environment must have the same relationship quality as physical contact.
Currently, several systems and software help with this service, but it is extremely important that the customer is assisted by a person on the other side of the screen, who will intelligently guide the user towards a good relationship.
Why is it important to use SAC 2.0?
– Be close to the target audience;
– Serve the customer with quality;
– Understanding consumer needs;
– Use the database for relationship;
– Save time and money.
