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Check out some important pillars to boost your internet sales

In the pandemic context, a number of companies had to reinvent themselves, adhering more vigorously to their presence on digital platforms. However, the path to achieving results and boosting sales on the internet requires strategies that are a little more specific to digital marketing, requiring close attention to points such as your website engagement and lead conversion.

Read too: Know what it is and what are the advantages of WhatsApp Pay

In view of this, it is worth going back a little and understanding even more about your numbers and the profile of your target audience, making it easier for the next steps and ending as many doubts as possible. With that, some important pillars to develop your online business are: 

  • Traffic: good traffic makes all the difference to your company's sales performance, because the virtual store needs to be seen and found by the target audience. Therefore, investing in this aspect is fundamental, generating results and new possibilities for your business.
  • Engagement: in addition to attracting people to your online store, you also need to engage them with your business and engage the user. At that moment, actions such as the choice of platform, as well as care with the layout are essential to retain the public. In general, a successful website should provide a pleasant experience for people, which allows for a higher number of conversions.

Conversion and retention to increase internet sales

In short, increasing sales on the internet requires a professional digital marketing strategy, which implies improving everything from the layout of your sales channel to techniques for monitoring and converting your target audience. Understand how this second step works:

Read too: LinkedIn Ads: learn why to invest in ads on this social network

  • Conversion: Now that you've seen what the ideal map is to get more engagement, it's time to think about lead conversion, that is, turning the user into a customer. Among the digital marketing strategies to facilitate sales are also the main payment gateways, making the public's experience more practical.
  • Retention: in addition to converting the target audience into sales, you need to think about how to keep them following your company's launches, establishing a stronger relationship with your persona. Among the possible actions are sending an email, WhatsApp or even a call, in addition to the essential strategy of monitoring the number of purchases made by each user.

Therefore, it is always valid to include these concepts in your company!

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Know what it is and what are the advantages of WhatsApp Pay

Released last Tuesday (4), WhatsApp Pay brings a new feature to the messaging app, financial transfers within the app. The feature will bring a series of benefits to everyday life, facilitating and streamlining the entire purchase process between family and friends, which will later include business owners, users of the business version of the platform. However, there are some specific rules that users should pay attention to.

Read too: LinkedIn Ads: learn why to invest in ads on this social network

Although it was introduced earlier this week, the feature will take some time to appear for everyone. Therefore, following the step by step to activate WhatsApp Pay will depend on application updates. Meanwhile, it is worth paying attention to some advantages of this technology for small businesses. In this context, it is worth mentioning the practicality of the tool, since payments may be less bureaucratic and simpler, facilitating collections and the relationship between customers.

In addition, no fees will be charged for transfers, thus making the function even more attractive. For the commercial sector, this advantage is innovative, contributing throughout the sales cycle. However, in order to make payments on WhatsApp, you must have an account with some of these specific banks:

  • Bank of Brazil (Visa)
  • Banco Inter (Mastercard)
  • Bradesco (Visa)
  • Itau (Mastercard)
  • Mercado Pago (Visa)
  • Next (Visa)
  • Nubank (Mastercard)
  • Sicredi (Mastercard and Visa)
  • Woop, the Sicredi (Visa) digital account

Step by step: how to activate WhatsApp Pay

In the version for conventional accounts, that is, without the business version, WhatsApp Pay allows up to 20 transfers per day and to activate it, the user must be aware of application updates. After checking if the technology is already available, just follow the simple settings for transfers. Just add the chosen debit card and register a PIN to use at the end of each transaction. 

Read too: Learn what are the main Google Analytics reports and why to follow them

WhatsApp guarantees security throughout the procedure, as the in-app payment service has Facebook Pay, a functionality authorized by the Central Bank. Furthermore, all transfers require user authentication, reinforcing the credibility of the resource and, above all, of your company, strengthening communication with customers and streamlining the management of your business.

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LinkedIn Ads: learn why to invest in ads on this social network

LinkedIn Ads

LinkedIn Ads doesn't appear among the first choices of those thinking about advertising on digital platforms, but this can be a big strategic mistake. After all, this tool favors the creation of an environment conducive to new partnerships and any type of B2B interaction, which can increase the average sales ticket and the quality of the company's Leads.

Read too: What is AMP technology and how to configure your website to be faster

In the social network, it is possible to find more than 630 million active professionals, with more than 46 million in Brazil alone. This means that it is possible to find, basically, representatives of any niche market with which you want to do business. Most of these professionals occupy positions on the boards of companies, as area managers or owners of the business itself. 

In addition to the choice of suppliers, users have great earning potential for your brand, since LinkedIn's audience has twice as much purchasing power as the internet average.

LinkedIn Ads

4 tips to leverage LinkedIn Ads in your marketing strategy

Discover some ways to use LinkedIn Ads to get more expressive results and insights for your business. 

1. Take advantage of Sponsored InMail to get to know your audience better

Sponsored Inmail is a LinkedIn Ads format that allows you to have a direct conversation with potential consumers on topics of interest to them and strategic for your business. Therefore, use this channel to prove yourself useful to the audience, that is, open to feedback on products or services, in addition to being helpful, answering any questions that may arise. 

2. Take tests to understand the acceptance of your product or service

One way to validate a new service or product is to assess whether it is accepted by the target audience. In this way, A/B tests can be important allies to get these answers. 

However, in addition to a simple campaign budget improvement, A/B testing can also be used to evaluate two products that are similar or that are aimed at the same audience of interest. Thus, the company is able to know which one has greater acceptance with consumers and prioritize its communication or launch. 

Read too: Learn what are the main Google Analytics reports and why to follow them

3. Invest in retargeting to increase the chances of conversion

The typical B2B shopper needs to consume seven to 10 pieces of content about a given product before making a purchase. According to LinkedIn itself, this happens because, many times, purchase decisions in B2B are voluminous and complex, that is, it deals with high budgets.

This means that it is necessary to invest part of the budget in showing ads to people who have previously interacted with their content, which can be done through a retargeting strategy based on Leads generated in the company's newsletter registrations, in other social networks, on other ad platforms or who have already purchased from the company's website. 

4. Take advantage of the possibilities of LinkedIn Ads to expand your audience

Even if it is more economical to sell to old customers, it is common for brands to also want to increase their customer base and market presence, reaching new consumers. With that in mind, LinkedIn Ads offers some possibilities to help with this task. 

The first is the audience expansion feature, which makes it possible to target ads to users similar to the target audience. In addition, LinkedIn Ads is a complete tool that allows you not only to advertise on the network's website and application, but also to take these ads to more than 2000 other business-focused pages, a portfolio known as the LinkedIn Audience Network. 

Publishing ads there means reaching new people and engaging the target audience wherever they are.

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Learn what are the main Google Analytics reports and why to follow them

relatórios do Google Analytics

Google Analytics reports are a great resource to not only track the performance of e-commerce, but also to obtain insights that can offer improvements in the digital marketing strategies used so far, to relate to visitors and sell products online.

Read too: Understand the difference between metrics and KPIs

In addition to common metrics such as number of visitors and average ticket, for example, it is possible to use the resource to generate reports with information that allow a greater understanding of user behavior in the virtual store, in addition to identifying possible errors.

Key Google Analytics Reports

Google Analytics offers a world of possibilities to monitor e-commerce performance and find out everything about the users browsing the page. In this scenario, creating reports can be a daunting task, especially for those just starting out, but there is general information that can help in most cases. 

Acquisition overview

The user acquisition report is one of the most important in Google Analytics, as it provides an overview of how many people are accessing the site in a given period, and how the user experience is, based on factors such as:

  • Engagement rate;
  • Length of stay in website sessions;
  • Origin of media channels;
  • Hours of greater access.

Engagement and performance reports

The engagement and performance report serves to show, in detail, which are the most accessed and viewed products in the virtual store. By configuring the dashboard overview by selecting user engagement, you can learn information such as:

  • Most accessed pages of the site;
  • Engagement by campaign/product;
  • Screen views per user;
  • Number of engaged people who convert into sales;
  • Products viewed more often and for longer.

Read too: Know what Performance Marketing is

monetization reports

Monitoring sales performance is extremely important for any entrepreneur and, using Google Analytics, it is possible to generate customized reports to find out which transactions were made in a given period, which items were most purchased, which revenue estimate and the results that appeared. from campaigns. In addition, it is also possible to know the exact time between viewing and completing the purchase of a product.

Consumer behavior reports

In the retention overview report, you can map how many users came to the site for the first time and demonstrated engagement. It is also possible to find out how mobile is performing and how many people access the site from their cell phones or computers when they discover the store. 

In addition, it is possible to have access to the percentage of visitors who return to the site every day or who access the e-commerce site frequently, in the same way that it is possible to know which people accessed the site once and never returned. 

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Facebook creates calendar to support diversity campaigns

campanhas de diversidade

Discussions about diversity have gained more and more space in the public sphere, which is directly reflected in advertising. With that in mind, brands have developed some strategies to align with current demands, as is the case with Facebook. Recently, the company launched a calendar corresponding to the first quarter of 2021, featuring the main dates related to the theme, inspiring other corporations to promote diversity campaigns.

Read too: Learn the main digital marketing trends for 2021

The calendar is part of the program Ads For Equality of Facebook, which seeks to encourage representativeness in advertising campaigns, generating greater identification on the part of the public. According to a report from the same program, named as Data, Diversity and Representation, there is much room for improvement when it comes to diversity, which is expressed, for example, in the automobile sector. 

The research points out that, in 85% of the Jeep brand advertisements, the protagonist is a man. However, gender inequality is not the only thing to be overcome in advertising campaigns. In segments of Fashion and Behavior or even Technology, there is a lack of representation of bodies and race.

campanhas de diversidade

Q1 dates for diversity campaigns

Regarding the Facebook calendar, the Q1 2021 dates useful for exploring diversity in your business are:

  • 01/04 – World Braille Day;
  • 01/24 – World Day of African and Afro-descendant Culture;
  • 01/02 – Advertising Day;
  • 07/02 – National Day of Struggle of Indigenous Peoples;
  • 02/28 – World Rare Disease Day;
  • 08/03 – International Women's Day;
  • 03/15 – Consumer Day.

Read too: Know what Performance Marketing is

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Clubhouse: get to know the new audio conversation social network

Clubhouse

Clubhouse is an audio conversation platform, more specifically aimed at creating rooms that enable direct conversations between a group of people or between a speaker and a group. It works like an open podcast, where anyone can listen to the audio chats that are running. 

Read too: Connect your company: find out which social networks are most used in Brazil in 2020

Rooms can be created for a number of purposes, including chatting with friends, thematic discussions, open-format digital panels, planning an event or just meeting people. The platform also offers private chats and clubs dedicated to a specific subject. 

Clubhouse was launched in early 2020 in an “extended” beta format and today has over 600,000 users and is valued at approximately US1TP4Q100 million. 

Read too: Learn the main digital marketing trends for 2021

Clubhouse

How does the Clubhouse work?

At Clubhouse, chat rooms have a predetermined time by the creator and there is no option to record or save conversations, or leave them stored on the platform. The rooms can have up to five thousand simultaneous participants, and the creator can control the authorization to use the microphone.

To get an invitation, you don't need to have a friend on the platform, just download the app and join a waiting list synchronized with your phone contacts. 

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See why the PIX is advantageous for your e-commerce

Unlike DOC or TED transactions, PIX is a resource that allows people – both individuals and legal entities – to make payments at any time of the day, with the difference that payment falls at the same time, even on weekends and holidays. 

Read too: What is AMP technology and how to configure your website to be faster

With PIX, those who sell a product receive the money immediately and those who pay do not have to pay extra transfer or bank slip fees. That is, in addition to a simple, practical and fast payment, another advantage of this format is the economy. 

PIX was created to provide endless advantages for consumers and sellers, including:

  • Less unnecessary fees and interest;
  • More practicality when paying;
  • Agility in the transaction and focus on instant payment;
  • More alternatives for the customer to choose the best payment method;
  • Simplicity when paying: just enter your CPF and e-mail;
  • Intuitive transaction: it is possible to pay with QR Code in the case of physical stores.

Advantages of PIX in e-commerce

The main impact of PIX on e-commerce is to transform the buying process into something more intuitive. Consumers make the purchase and payment is identified at the time by the seller who already speeds up the production, packaging and shipping of the product. Among the advantages of joining the PIX are:

Payment received on time

The customer makes the payment at any time of the day and, in seconds, the amount is already in the seller's account, which is an advantage for both sides, since the purchase is confirmed instantly, speeding up the production and shipment of the product. 

Ease of ordering and delivery

Normally, shipment is only confirmed after proof of payment. With PIX, this process is simpler and faster, providing greater customer satisfaction. 

PIX e-commerce

Read too: New normal: what the pandemic brought differently to the daily lives of people and brands

Cash flow improvements

For retailers, maintaining an active cash flow is challenging, especially when the operation involves paying for merchandise, suppliers, raw materials and staff salaries. In that case, in particular, PIX is a great alternative.

Purchase one click away

According to a survey published by the National Confederation of Industry (CNI) in early 2020, four out of ten Brazilians shop online and, it seems, people will continue shopping online even after the pandemic. With the PIX, consumers can shop online directly from their cell phones. 

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Are you familiar with App Store Optimization (ASO)?

App Store Optimization

App Store Optimization (ASO), translated, means optimization in the app store. who works with seo strategies have heard of this term to attract visitors to a website from organic search on Google. It is no different in the world of applications, it is necessary to use optimization mechanisms so that the app is attractive and appears strategically for the user to download. 

Read too: Learn the main digital marketing trends for 2021

Nowadays, with so many application options, investing in good positioning practices is a necessity, since the more visible it is to people, the greater the chances of return not only in number of installations, but also financially.

How to do a good ASO job?

Data from the Usage of Apps in Brazil study, by Opinion Box in partnership with Mobile Team, revealed that 50% of Brazilians who use apps have already purchased something within an app. Therefore, doing a good ASO job to make people interested in downloading your app and prioritizing the creation of applications that provide a good user experience is essential. 

There are some tips that can help you understand these and other issues to improve app optimization:

Use strategic keywords for your APP

Just like Google's search engines, it's important to research which are the most strategic keywords for your business niche, that is, the most sought after by people who need the offered solution. 

ASO

choose a good icon

There's no point in choosing the best keywords to promote the app's proposal if its visual identity communicates something else. Creating an icon is as important as a good name, and both aspects are essential to validate effectiveness in the ASO.

Read too: Learn how to use organic traffic to drive hits to your website

Create an impactful description

The description helps in positioning the application and a good text is always a great opportunity to get ahead of competitors, so: 

  • Use the right keywords;
  • Highlight the benefits of the application;
  • Use few words;
  • Prioritize an impactful message;
  • Use a Call To Action to trigger a user action.

Invest in mobile UX

The user needs to have a good experience for him to recommend the application to his contact wheel. Developing a good app and gaining positive fame on the App Store goes beyond creation and promotion, it needs a mobile UX, so that people evaluate the app correctly. 

To provide a successful experience for the user, it is necessary to think about some factors such as simplicity, ease of navigation, size of occupation in the cell phone memory and readability of the content.

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Connect your company: find out which social networks are most used in Brazil in 2020

redes sociais mais utilizadas no Brasil

The year 2020 generated significant changes in the digital habits of people around the world. With the new coronavirus pandemic, the consumption of information by social media increased significantly and ended up generating changes in the ranking of social media most used in Brazil, according to the October 2020 report produced by We Are Social and Hootsuite.

Read too: Learn the main digital marketing trends for 2021

The most current data shows that Brazilians spend, on average, 3 hours and 31 minutes a day on social networks, and this has increased over the past year. In addition to the time spent on social networks having changed, another novelty, such as TikTok, has conquered people from all over the country. 

The 10 most used social networks in Brazil in 2020

At the Digital marketing, social networks are important channels to reach the target audience. And, in order to identify which audiences for a brand can be greater and make good use of it, it is necessary to know the most popular ones and those with the highest number of users. 

Below is the ranking of the 10 most used social networks in Brazil during the past year: 

Facebook

O Facebook returned to first place in Brazil in 2020, and continues to be the category platform most used by the world's population with more than 2.7 billion active accounts, 130 million of which are Brazilian. 

It is a comprehensive and versatile social network, which brings together many features in one place, from generating business, getting information to meeting people. That's why, for companies that invest in Inbound Marketing, it's practically impossible not to be on Facebook.

Whatsapp

O Whatsapp is the most popular instant messaging social network among Brazilians, with 120 million accounts. In addition to being a very simple tool for conversation, the app allows for more direct contact with the company. Through it, it is possible to advertise products, schedule services and even answer customer questions.

redes sociais mais utilizadas no Brasil

YouTube

In the previous edition of the ranking, the youtube had passed Facebook and become the most used social network in Brazil, being the main one for online videos today, with more than 2 billion active users and more than 1 billion hours of videos viewed daily. 

As the video format for sharing content is becoming more and more popular, YouTube is a great option for brands that want to distribute this type of content. 

Instagram

O Instagram was one of the first social networks exclusively accessible via cell phones. Although nowadays it is possible to view publications on a computer, their format continues to be aimed at mobile devices. According to the study carried out by We Are Social and for hootsuit, the platform is the fourth most used network in Brazil, with 95 million users. 

Therefore, having an Instagram account is an opportunity to disseminate content visually and humanize the brand, as Instagram is increasingly focused on providing purchases and sales within the platform itself through its new feature, the Instagram Shopping. 

facebook messenger

The app has some very interesting features for the company, such as bots and smart replies. With this, your business gains agility, professionalism and a higher level of satisfaction from the public and potential customers. In addition, the platform has a story function, which can be used to promote a product or service. Precisely because of its integration with Facebook, Messenger is estimated to have millions of Brazilian users. 

Read too: Find out what changes with the General Data Protection Act

LinkedIn

The largest social network aimed at professionals has become increasingly similar to other networks, such as Facebook, with the difference that the focus is on professional contacts. Another differential is the communities, which bring together those interested in a specific theme, profession or niche. 

In 2020, the crisis generated by the pandemic ended up leading many people to join Linkedin looking for a job. In this way, the social network grew and became the sixth most used in Brazil, with 46 million active users. 

pinterest

A brand does not need to create folders on pinterest only with own content. The use of this platform by your business can be through the selection of images that demonstrate the soul of the brand, that help in building it and can be a gateway for people to get to know the company. In addition, you can create sponsored pins that appear more prominently in users' feeds. 

The social network has tripled the number of users in Brazil in recent times, reaching 38 million. 

twitter

Twitter reached its peak in 2009 and since then it has been in decline. However, in 2020, the social network grew with people looking for faster news updates. If you consider only active users, there are 16.6 million Brazilian tweeters.

Nowadays, the social network is mainly used as a second screen, where users discuss and comment on what they are watching, posting comments on reality shows, news, football matches and other programs. 

TikTok

TikTok is today one of the most used apps in Brazil by celebrities, teenagers, comedians and companies, but the social network does not disclose the exact numbers of users. 

At the beginning of the year, there were 7 million Brazilian users, a number that has certainly grown. A recent report points out that TikTok earned another 6 million in October, when the app broke world records. However, in September, a study showed that 3.5 million Brazilians downloaded the application, reaching a total of 16.5 million.

snapchat

Snapchat was considered the symbol of post-modernity for its proposal of content that disappears in a few hours after publication. In Brazil, there are approximately 11 million users, placing the social network among the 10 most used in the country. 

Snapchat's audience is very specific, made up of hyperconnected young people. For companies, the application serves to engage users in events, for example, creating filters with images based on geolocation. 

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Instagram Shopping: discover the functions of the new feature of the social network

Social networks, especially Instagram, have always been places that served as inspiration for users on different subjects, ranging from fashion trends to travel and decoration. With that in mind, Instagram decided to unite the brands' need to sell with the consumer's desire to buy in a new feature that contributes to the shopping experience without leaving the platform: Instagram Shopping.

Read too: Learn the main digital marketing trends for 2021

Instagram Shopping is a tool designed to allow brands to create a virtual storefront within the social network, where followers can view and buy products without leaving the app. With it, it is possible for companies to tag their products in feed posts.

According to Instagram itself, the platform is a space accessed by 70% of fashion admirers to discover new products. Furthermore, 87% of users have already made purchases inspired by the content of an influencer.

What features are available on Instagram Shopping?

Stores

The main way to sell on Instagram Shopping is by creating an online store within the social network. For this, brands need to register the products that will be shown to their followers. Stores are accessible to users through a button on the brand profile or through the “Shop” tab.

store collections

Collections are a type of album that collect various products together, for example, collection of gift items, summer clothing collection, collection of home products, etc. There are two places where the buyer can find the collections, in the store tab or in the tabs area within the brand profile.

price tags

Price tags can be placed in feed posts or ads so that when the user sees the product in the image, he already knows the price. Furthermore, by clicking on the displayed price, the follower is directed to the product details page. 

Instagram Shopping

Product detail pages

When clicking on a product, Instagram Shopping offers a page with item details. There, it is possible to provide the user with a description of the product, available sizes and information on the exchange and shipping policy.

product launches

In this feature, the brand can create stories to announce upcoming releases. As with the countdown stickers, followers will be able to set reminders to be notified about the availability of the new product. In addition, by clicking on the launch sticker, you can see details of what will be sold.

live sales

On Instagram Shopping, it is possible to make a product available for purchase during a live. It will appear just below the comments already with a button to add the product to the cart.

Read too: How to create a relevant profile for your business on Instagram

What are the requirements to access Instagram Shopping?

To be able to sell through Instagram Shopping, you need to follow some rules of the social network: 

  • Your business needs to be on the list of markets supported by the tool;
  • Your Instagram account needs to be business or content creator;
  • Your business must have a product eligible for the platform;
  • The brand must comply with Facebook's Merchant Agreement and Commerce Policies;
  • The brand must have a website domain from which it intends to make sales.